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Privacy Policy

Last Updated: March 2026

Friendly Counseling (Valley Life Improvement Center Inc.) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.

1. Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Any information submitted through forms or messages

You are responsible for ensuring that the information you provide is accurate.

Information Collected Automatically

When you visit our website, we may collect certain data automatically, such as:

  • IP address
  • Device and browser type
  • Pages visited
  • Time spent on pages
  • Scroll behavior and button clicks

We use tools such as Microsoft Clarity and similar analytics services to better understand how visitors use our website.

👉 This helps us improve user experience and content quality.

2. How We Use Your Information

We may use your information to:

  • Provide and improve our website and services
  • Respond to inquiries or requests
  • Deliver resources, materials, or support you requested
  • Analyze usage and improve performance
  • Maintain security and prevent misuse

We may also send occasional emails, which may include:

  • Helpful materials
  • Updates
  • Optional offers

You can unsubscribe from these communications at any time.

3. Data Storage and Retention

We may store submitted information (such as form entries or messages) for an indefinite period, unless:

  • You request deletion
  • We no longer need the data for legitimate purposes

We take reasonable steps to protect your data, but no system is 100% secure.

4. Sharing of Information

We may share your information when necessary to deliver services or fulfill your request, including with:

  • Internal team members
  • Volunteers or support staff
  • Partner organizations assisting in service delivery

We do not sell your personal information.

We only share data when it is reasonably necessary and relevant to your request.

5. Third-Party Tools and Services

We use third-party tools to operate and improve our website, including:

  • Analytics tools (e.g., Microsoft Clarity)
  • Payment processors (if applicable)
  • Website hosting providers

These third parties may process limited data as required to provide their services.

We are not responsible for the privacy practices of external websites linked from our platform.

6. Cookies and Tracking

We may use cookies and similar technologies to:

  • Understand user behavior
  • Improve website functionality
  • Analyze performance

You can control or disable cookies through your browser settings.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent
  • Opt out of communications

To make a request, contact us at: info@friendlycounseling.org

8. Children’s Privacy

Our website is not intended for children under 18.

We do not knowingly collect personal data from children. If such data is identified, we will take steps to remove it.

9. Data Security

We implement reasonable technical and organizational measures to protect your data.

However, no online system is completely secure, and use of the website is at your own risk.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

Updates will be posted on this page with a revised date. Continued use of the website means you accept the updated policy.

11. Contact

If you have any questions or requests regarding your data:

Email: info@friendlycounseling.org Address: 17415 Mayerling St., Granada Hills, California, USA

12. Important Disclaimer

Friendly Counseling provides educational resources and support only.

We do not provide medical or clinical services, and information on this website should not be considered professional advice.